Frequently Asked Questions

Find answers to common questions about Perch Mobile

About Perch Mobile

Making the Switch

Porting Your Number

Credit Building

Plans & Pricing

Billing & Payments

Technical Support

Referrals

Partnerships

Still Have Questions?

If you have any questions, need assistance, or want to learn more about our services, our dedicated customer support team is here to help. Feel free to reach out to us via phone, email, or visit our support page for more information.

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Frequently Asked Questions

About Perch Mobile

What is Perch Mobile?

What network does Perch use?

What services do you offer?

Making the Switch

How do I switch to Perch?

Can I keep my current phone number?

Do I need a new phone?

Will I lose my contacts, photos, and text messages?

Does my phone need to be unlocked to switch to Perch?

Porting Your Number

What does porting mean?

What information do I need to port my number?

Should I cancel my service with my old carrier before porting?

Porting from AT&T

Porting from Verizon

Porting from T-Mobile

Porting from Google Fi

Porting from Cricket Wireless

Porting from Visible

Porting from Mint Mobile

Porting from Boost Mobile

Porting from Straight Talk

Porting from C Spire

Credit Building

How does credit building work?

When does credit building start?

Does Perch run a credit check?

What credit bureaus does this report to?

Plans & Pricing

What plans do you offer?

Can I change my plan?

Can I cancel anytime?

How much data do I really need?

Billing & Payments

How does billing work?

What payment methods do you accept?

Where can I view my bill?

Technical Support

How do I find my IMEI?

How do I find my IMEI on my iPhone?

How do I find my IMEI on my iPad?

How do I find my IMEI on my Android?

Referrals

Do you have a referral program?

Partnerships

How can my business partner with Perch?

Still Have Questions?